GENERAL TERMS AND CONDITIONS
These General Terms and Conditions apply to all offers, quotations, agreements and services provided by Moi Amsterdam, registered in the Netherlands (“Moi Amsterdam”, “we”, “us”).
By accepting a quotation or engaging our services, the client (“Client”, “you”) agrees to these terms.
1. Applicability
1.1 These General Terms and Conditions apply to all services provided by Moi Amsterdam, including but not limited to moving services, cleaning services, installation/handyman services and rental mediation services.
1.2 Deviations from these terms are only valid if agreed in writing.
2. Services
2.1 The scope of services shall be described in the quotation or service agreement.
2.2 Moi Amsterdam performs its services as an independent contractor.
2.3 All services are performed on a best-efforts basis unless explicitly agreed otherwise in writing.
3. Quotations and Agreements
3.1 All quotations are non-binding and valid for the period stated in the quotation.
3.2 An agreement is concluded once the Client confirms the quotation in writing or via email.
3.3 Any additional work not included in the quotation may result in additional charges.
4. Pricing and Payment
4.1 All prices are stated in euros and are exclusive or inclusive of VAT as specified in the quotation.
4.2 Unless otherwise agreed in writing, invoices must be paid within 14 days of the invoice date.
4.3 In case of late payment, statutory interest and reasonable collection costs may be charged.
4.4 Moi Amsterdam reserves the right to suspend services in the event of non-payment.
5. Client Responsibilities
5.1 The Client shall provide accurate and complete information required for the execution of services.
5.2 The Client shall ensure timely and unrestricted access to the property.
5.3 The Client is responsible for removing or securing valuable, fragile or personal items prior to service execution.
5.4 Moi Amsterdam is not liable for damage resulting from inaccurate or incomplete information provided by the Client.
6. Moving, Cleaning and Installation Services
6.1 Services are performed with reasonable care and professional standards.
6.2 Moi Amsterdam is not liable for pre-existing damage.
6.3 Hidden defects or structural issues discovered during work remain the responsibility of the property owner.
7. Rental Mediation Services
7.1 Where Moi Amsterdam provides rental mediation services, we act solely as an intermediary between landlord and tenant.
7.2 Moi Amsterdam does not guarantee:
The successful rental of a property
The timeframe within which a tenant is found
Continuous occupancy
Rental income levels
Tenant performance or payment behaviour
7.3 The final decision to accept a tenant rests exclusively with the landlord.
7.4 Tenant screening is based on documentation and information provided by the prospective tenant. Moi Amsterdam cannot guarantee the authenticity, completeness or accuracy of such information.
8. Vacancy and Rental Income
8.1 Moi Amsterdam shall not be liable for vacancy, loss of rent, tenant default, early termination of tenancy agreements, or market fluctuations.
8.2 Any projections or rental expectations provided are indicative only and do not constitute guarantees.
9. Inspection Reports
9.1 Inspection reports (check-in or check-out) are based on visual observations at the time of inspection.
9.2 Moi Amsterdam is not liable for hidden defects or damages not reasonably detectable during inspection.
10. Cancellations
10.1 Cancellations must be communicated in writing.
10.2 Cancellations made at least 48 hours prior to the scheduled service may be cancelled without charge.
10.3 Cancellations within 48 hours may result in a reasonable cancellation fee.
11. Liability
11.1 Moi Amsterdam’s liability is limited to direct damages resulting from proven failure to exercise reasonable care.
11.2 Liability is limited to the amount invoiced for the specific service giving rise to the claim.
11.3 Moi Amsterdam shall not be liable for:
Indirect damages
Consequential damages
Loss of profit
Loss of rental income
Business interruption
11.4 Nothing in these terms excludes liability for intent or gross negligence where such exclusion is not permitted under Dutch law.
12. Force Majeure
12.1 Moi Amsterdam is not liable for delays or failure to perform due to circumstances beyond reasonable control, including but not limited to extreme weather, government restrictions, strikes or unforeseen events.
13. Data Protection
13.1 Moi Amsterdam processes personal data in accordance with applicable Dutch and European data protection laws (AVG/GDPR).
13.2 Personal data received in the context of rental mediation is handled confidentially and solely for the purpose of service execution.
14. Governing Law and Jurisdiction
14.1 These General Terms and Conditions are governed by Dutch law.
14.2 Any disputes shall be submitted to the competent court in Amsterdam.